Parking Enforcement Officer

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom OCS Group Full time

As a Parking Enforcement Officer with OCS Group, you will play a vital role in maintaining the parking infrastructure in Cambridge. Your primary responsibility will be to conduct effective patrols of on and off-street parking areas to ensure compliance with parking restrictions.

Main Duties and Responsibilities:


• Conduct thorough and efficient patrols of parking areas to identify and address any non-compliance issues.


• Issue penalty charge notices to vehicles parked in contravention of parking restrictions and record verbal warnings issued to motorists.


• Report any defects or malfunctions with parking signs or equipment to ensure seamless operations.


• Collaborate with the team to ensure parking equipment is functioning correctly and report any defects promptly.


• Provide excellent customer service to members of the public, responding to their queries and concerns in a polite and professional manner.


• Act as an ambassador for OCS Group, upholding the company's values and standards in all interactions.

Requirements:


• Previous experience in customer-facing roles, preferably in a demanding environment such as hospitality or call centres.


• Familiarity with civil enforcement or parking regulations, or experience in a related field such as security.


• Ability to follow instructions and work within a closely managed operation.


• Must be able to ride a bicycle in various weather conditions.


• Excellent communication and conflict resolution skills, with the ability to remain calm under pressure.


• Willingness to work outdoors in all weather conditions and walk up to 10 miles per shift.


• Flexible approach to working hours, including shift work and varying schedules.



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