Property Services Administrator

5 days ago


Thatcham, West Berkshire, United Kingdom Sovereign Housing Full time

We are seeking a well-organised and experienced Coordinator to join our Property Services division in Newbury Office. This is a Fixed Term position until the end of May 2025. The ideal candidate will provide an excellent service to customers and colleagues, working in a busy and varied role.

Key Responsibilities
  1. Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for residents.
  2. Liaise with trade staff and other repairs staff to ensure appointment targets are met.
  3. Liaise with residents about scheduled repair and maintenance works.
Requirements
  • Solid experience in administration within a busy customer-focused role.
  • Some understanding of building maintenance terminology is preferred.
  • Experience of using several different computer systems.
  • Ability to manage your own workload.
  • Strong customer service focus and confident telephone manner.
  • The ability to think quickly and clearly and work well under pressure.
  • Empathy and a passion for helping people.

As a key member of our Property Services team, you will play a vital role in ensuring that our residents receive excellent customer service. You will be responsible for coordinating the day-to-day activities of our trades employees, including receiving work orders and scheduling work diaries.

The ideal candidate will have solid experience in administration, preferably in a customer-facing role. You will also need to have some understanding of building maintenance terminology and be able to use several different computer systems.

Rewards Package
  • £450 yearly flexible benefit pot to use against benefits of your choice.
  • 25 Days Holiday (pro rata) + Bank Holidays (with an extra day every year up to 30 days).
  • Chance to buy or sell holiday as part of our flexible benefits package.
  • Generous company pension scheme, matched up to 12%.
  • Flexible working.
  • Recognition scheme.
  • Wellbeing discounts.


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