Administrative Assistant

4 weeks ago

York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

About the Role

We are seeking an experienced and organized Administrative Assistant to join our dynamic team in the Neurology department at York and Scarborough Teaching Hospitals NHS Foundation Trust.

As the first point of contact for our service users, you will be responsible for providing exceptional customer service, managing appointments, and ensuring the smooth operation of the department.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide administrative support to the department, including managing appointments, emails, and phone calls
  • Use e-referral software to process new patient referrals in a timely manner
  • Monitor the joint email inbox and respond to queries
  • Receive general enquiries in person or over the phone, providing a warm and welcoming experience for patients, visitors, and staff
  • Liaise with clinicians to book follow-up appointments for patients

What We Offer

We offer a range of benefits to support our staff, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days, and a generous relocation package for hard-to-fill positions.

Person Specification

We are looking for an individual with the following qualifications and skills:

  • GCSE Level or equivalent in Maths and English
  • Computer literacy skills to RSA2 or equivalent
  • Experience of dealing with confidential information
  • Previous Office/Administrative experience in an NHS environment

Working for York and Scarborough Teaching Hospitals NHS Foundation Trust

We are a values-driven organization, guided by kindness, openness, and a pursuit of excellence. We welcome applications from everyone and are committed to increasing diversity within our workforce.

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