Reservations Liaison Officer

3 days ago


Inverness, Highland, United Kingdom Firth Recruitment Ltd Full time

About Firth Recruitment Ltd, a leading hospitality provider. We offer an exciting opportunity for a skilled professional to join our Reception team as a Reservations Liaison Officer.

Salary: £28,000 - £32,000 per annum depending on experience.

About the Role:

We are seeking a highly organized and communicative individual to oversee all aspects of Reception. As a key member of our team, you will work closely with the Reservations Manager to ensure the smooth day-to-day running of our Reception area.

Key Responsibilities:

  • Manage all bookings, including handling payments and ensuring accuracy.
  • Act as the main point of contact for guests, providing a friendly and professional service from first inquiry to post-departure.
  • Greet all guests upon arrival, ensuring a warm welcome and seamless check-in experience.
  • Oversee administrative tasks for all departments, ensuring smooth operations across the business.
  • Anticipate guest needs and go the extra mile to ensure we deliver 5-star service at every opportunity.
  • Assist with marketing efforts to promote our brand and attract new guests.

What We're Looking For:

  • Strong communication and interpersonal skills with a friendly and approachable manner.
  • Excellent organisational skills with the ability to manage multiple tasks simultaneously.


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