Customer Care Liaison Specialist

4 days ago


Inverness, Highland, United Kingdom Mears Full time

About Us

Mears Group is a Disability Confident employer that recognises our people as our greatest asset. We hire individuality, valuing everyone as unique and ensuring equal access to opportunities for all.

The Role:

We are seeking a highly skilled Customer Care Coordinator to join our Afghanistan Resettlement Associated Project Transit sites team. The successful candidate will report into the Transit Welfare Operations Manager and be responsible for giving support and delivering specified tasks at various stages of the process.

Responsibilities:

  • Providing welfare support interventions and requests for Service Users.
  • Ensuring all records are updated and accurate for audit purposes.
  • Working closely with the Transit sites team to transport users safely and in a timely manner.

Requirements:

  • Solid database use and skills in Microsoft office packages, Excel, Word, Outlook, and knowledge of Customer Relationship Management systems.
  • Customer focussed, great problem-solving skills, and a positive, can-do attitude.
  • Planning, scheduling, and coordination of onsite vocational/recreational activities as well as workload planning.
  • Ability to work under own initiative and prioritise.
  • You will be supportive, trustworthy, a good listener, approachable, and empathetic to others.

Salary: £28,000 - £35,000 per annum.

Benefits:

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering Leave.
  • Staff perks with Mears Rewards.
  • F family friendly policies.


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