National Accounts Coordinator

4 weeks ago


Livingston, West Lothian, United Kingdom Carrier Full time
Job Title: National Accounts Coordinator

At Carrier, we're looking for a skilled National Accounts Coordinator to join our team. As a key member of our organization, you will be responsible for providing administrative and sales support in our depot in Livingston.

Key Responsibilities:

  • Creation and management of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
  • Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional and timely manner.
  • Opening up new customer/supplier accounts through Carrier Portals & completing MK Denial process.
  • Generating hire & sales quotations.
  • Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organising transport in line with customers timelines.
  • Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
  • Processing any equipment exchanges, ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
  • Dealing with managing and resolving invoice queries including processing suspension requests.
  • Running & check pre-invoice reports ahead of month end to capture and resolve any anomalies.
  • On-hire and off-hire documentation, processes and procedures, including the allocation of equipment and the production and delivery of dispatch notes.
  • Following all quality process and prepare/participate on all external and internal quality audits.
  • Seeking out business opportunities to meet company targets.
  • Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
  • Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).


Requirements:

  • Have previous administrative / sales experience (ideally in Rental Sector),
  • Have proactive approach focused on customers
  • Have result-driven attitude
  • Be communicative with excellent telephone manner,
  • Have very good command of MS Office,
  • Be self motivated, open for development;
  • Have great time management and organizational skills.


Benefits:

  • Salary based on candidate's experience
  • Generous pension scheme
  • Stable working hours from Monday to Friday (8-5pm)
  • Paid sick leave
  • 25 days of holidays + bank holidays
  • Necessary trainings


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