Sales Account Manager

2 days ago

Livingston, West Lothian, United Kingdom Escape Recruitment Services Full time

Job Title: Sales Account Manager

Job Summary: We are seeking a seasoned Sales Account Manager to join our client, a successful manufacturing organization based in East Scotland. The ideal candidate will have experience in delivering client-focused solutions and developing strong customer relationships.

Key Responsibilities:

  • To deliver sales volume and margin targets for specified existing and new customer accounts
  • Develop and maintain relationships with existing and potential customers
  • Own and manage the demand forecast for customer accounts
  • Attend and drive customer account review meetings
  • Promote customer onsite visits to the manufacturing site and facilitate internally
  • Provide support and advice in all areas of New Product Development
  • Raise new customer enquiries as required on the CRM system
  • Work closely with and fully support internal customer service team
  • Collaborate to ensure the highest level of customer service is provided at all times
  • Develop and deliver customer account plans linked to the overall company sales and commercial objectives
  • Achieve KPI's including call rates, enquiry conversion rates and customer meetings
  • Collaborate with internal teams to manage and coordinate margin improvement / cost reduction initiatives
  • Support production department to improve productivity through design changes as required
  • Monitor and report on market and competitors' activities to assist with future investment strategy plans

Requirements:

  • Previous sales &/or account management experience ideally within manufacturing, supply chain, FMCG markets
  • Experience in delivering client-focused solutions and bespoke sales proposals
  • Able to demonstrate ability to develop strong customer relationships
  • A proven track record of achieving and exceeding sales activities, revenue targets and KPI targets
  • Highly motivated with a drive to succeed
  • Willing to work cross-functionally to ensure high-quality service delivery to the customer at all times
  • Internal and external stakeholder management
  • Comfortable working in a fast-paced and demanding environment
  • Confident IT skills including MS Office - Outlook, Word, PowerPoint and Excel
  • Full UK driving licence is essential

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