Help Desk Team Lead

1 week ago


Sheffield, Sheffield, United Kingdom CV Library Full time
Succeed in this Urgent Customer Support Role

A competitive salary of up to £42,000 per annum + car allowance + contributory pension scheme.

In this demanding position, you will split your time between Sheffield (4 days) and Hatfield (1 day), leveraging your skills to drive teamwork and superior service delivery.

About Our Employer: CV Library

We are a well-established company that strives to deliver exceptional results through strategic partnerships and first-class service.

Your Key Duties:
  • Lead the customer support team to deliver top-tier service quality and seamless operations.
  • Publish detailed client reports featuring key performance indicators and action plans.
  • Be the primary contact for customer support engineers and management, ensuring timely assistance and escalation.
  • Contribute valuable insights and recommendations to improve service standards and business processes.
  • Maintain strict confidentiality and uphold data protection principles at all times.


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