Telecommunications Service Desk and Network Analyst

5 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time
Job Description

This role is responsible for providing exceptional customer service to clients through effective communication and issue resolution.

The ideal candidate will have a proven track record of working within a fast-paced environment, managing multiple tasks and priorities simultaneously.

You will be working closely with the engineering team to identify and resolve technical issues, as well as collaborating with other departments to ensure seamless service delivery.

In this role, you will also be responsible for maintaining accurate records of all incidents and issues, as well as contributing to process improvements and knowledge sharing across the organization.

We are looking for an experienced Service Desk Analyst who can hit the ground running and provide immediate support to our customers.

Requirements
  • A strong understanding of network and telephony systems, including PSTN, ADSL, and diagnostic testing
  • Experience with service desk software such as Salesforce
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities simultaneously
Benefits

Job Title:

Network Monitoring Analyst / Service Desk Analyst - Telecoms

This is a fantastic opportunity to join a dynamic team and take your career to the next level.

We offer a competitive salary and benefits package, including a generous holiday allowance and opportunities for professional development.



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