Telecommunications Technical Support

3 weeks ago


Sheffield, Sheffield, United Kingdom Transaction Network Services Full time
Telecommunications Technical Support Position

We are seeking a skilled Telecommunications Technical Support specialist to join our team at Transaction Network Services. As a key member of our Customer Installation team, you will be responsible for delivering high-quality solutions for our customers across our global network.

In this role, you will work closely with Field Technicians on installation, configuration, and troubleshooting tasks. You will also provide support for internal teams and customers during router installation and associated activities.

About the Team:

Our team is committed to delivering exceptional services to our clients in the Payments and Financial Service Markets. We strive to provide mission-critical, managed network solutions that enable our customers to transact securely, reliably, and efficiently.

Your Responsibilities:

  • Support customers during router installation and associated activities.
  • Work closely with Field Technicians on installation, configuration, and troubleshooting tasks.
  • Remain logged into the Installations phone queue during business hours to take calls from customer engineers.
  • Work with telecommunication companies to turn up circuits.
  • Ensure Remedy database integrity is always maintained.
  • Provide updates to technical documentation.
  • Take an active role in understanding new TNS products and service offerings.
  • Use time management tools to assist with project task tracking and reporting.

About You:

We are looking for a highly skilled and motivated individual with a proven ability to work under limited supervision. You should have working experience in Networking and effectively communicate information verbally and in writing.

Salary:

$65,000 - $85,000 per year.



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