Telecoms Service Desk Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom CV-Library Full time
Job Summary: A leading provider of telecoms services is seeking a skilled Network Monitoring Analyst / Service Desk Analyst for a 6-month contract in Sheffield. This role requires on-site presence three days a week, overseeing the 24/7 network performance of our Network Product and ensuring high-quality service.

This position involves responding to calls from engineers, security companies, and monitoring centres, providing high-level support as needed.

Key responsibilities include tracking issues from logging to resolution via email and Salesforce tickets, troubleshooting PSTN/Broadband faults, and supporting new device installations.

The ideal candidate will have a strong understanding of network and telephony systems, including PSTN, ADSL, and diagnostic testing (Ping tests, dial tone checks). Experience with service desk handling calls, emails, and ticket logging is also necessary.

Job Details:

Location: Sheffield, South Yorkshire

Estimated Salary: £25-£30 per hour

Sector: Telecoms

Contract: Contract

Hours: Full Time



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