Technical Service Desk Analyst

Job DescriptionThis role is responsible for providing exceptional customer service to clients through effective communication and issue resolution.The ideal candidate will have a proven track record of working within a fast-paced environment, managing multiple tasks and priorities simultaneously.You will be working closely with the engineering team to...

Job Description:Hays Technology is seeking an experienced Customer Service and Technical Expert to join our team as an IT Support Analyst. In this role, you will be responsible for providing technical support and troubleshooting to customers via phone and email. The ideal candidate will have 1+ years of experience in a first line service desk environment and...

Job SummaryWe are seeking an IT Apprentice to join our UK Service Desk Team. The successful candidate will be responsible for providing IT support to all UK business users and working on incidents and service requests using the Service Desk tool (Service Now).

Job DescriptionIn this role, you will be accountable for ensuring calls are answered within a timely manner to allow us to drive SLA performance.You will also be responsible for ensuring reported faults and Service requests are responded to in line with SLAs and all Company Policies and Procedures.The ideal candidate will have good interpersonal skills, a...

About Certara:Certara is a leading company in the field of medicinal innovation, working tirelessly to develop life-changing medicines that improve people's lives. As a Technical Support Specialist at Certara, you will contribute significantly to this mission by providing world-class technical support to our staff, driving seamless IT operations, and...

Job SummaryWe are seeking a seasoned IT Service Desk Manager to join our team at Certara. This individual will be responsible for leading a global team, delivering exceptional IT services to our business units. The successful candidate will have a proven track record of leadership, technical expertise, and a customer-centric approach. Key responsibilities...

Job Title: 3rd Line Support AnalystAre you a technical expert looking for a challenging role? We have an exciting opportunity for a talented 3rd Line Support Analyst to join our client's internal IT department in Sheffield.As a key member of the team, you will be responsible for providing on-going infrastructure support for technical configuration of...

A leading provider of telecoms services is seeking a skilled Service Desk Analyst for a 6-month contract in Sheffield.This role involves overseeing the 24/7 network performance, ensuring high-quality service, and resolving issues affecting key performance indicators (KPIs).Responsibilities include responding to calls from engineers, security companies, and...

We're on the hunt for a highly skilled Service Desk Operations Expert to join our team at CV-Library. This is a fantastic opportunity for someone who's passionate about delivering exceptional service and has a keen eye for detail.Payscale: Up to £40kJob Overview:We're an expanding construction company with multiple sites across the UK, and we're looking for...

Key ResponsibilitiesAnswering calls and chats to the Service Desk within SLA response timesEnd-to-end call management of incidents through to resolutionAssisting with end-user service requestsAccurately recording incident details and troubleshooting activity into the Service Desk toolRequirementsExcellent customer service skillsConfident and logical...

Job DescriptionWe are seeking a skilled IT Service Desk Analyst to join our team in Rotherham. As a key member of our IT department, you will provide technical support to 1000 users across various technologies, including Windows Server administration, Active Directory, and Microsoft 365.Duties and Responsibilities:Provide technical assistance via the service...

Job Title: Technical Support ProfessionalCompany Overview:Hays Technology is a leading provider of temporary and permanent staffing solutions. We are currently recruiting an experienced IT Support Analyst to provide effective, proactive monitoring of customer equipment and provide first line support and diagnostics for customers.Salary: £232 per day (Via...

We are seeking a Technical Support Analyst to join our Managed Services team. This role is responsible for delivering technical support to our clients and serving as the primary liaison between clients' end users and the Customer Support team.About the Job:This is a 12-month fixed-term contract.The role requires proficiency in German due to communication...

Job OverviewSenitor Associates is seeking an experienced Service Desk Operations Manager to lead the day-to-day operations of the IT support team. This is a fantastic opportunity to join a dynamic organisation and contribute to its continued success.Key ResponsibilitiesManage the incident and service request processes to ensure timely resolution and customer...

Job OverviewDemand Forecasting Analyst - Electricity TradingA dynamic career opportunity has arisen for an experienced analyst with a background in electricity trading and balancing to propel their career within the energy sector.Rise Technical Recruitment Limited is seeking an analytical professional to join their team and contribute to the organisation's...

Insight Direct UK Ltd is looking for a First-Line Service Desk Professional to provide world-class support to our clients. The successful candidate will be responsible for delivering exceptional service desk support, communicating effectively with clients, and resolving incidents efficiently.About the Role:This is a 12-month fixed-term contract.The role...

Job DescriptionWe are seeking an Advanced Technical Services Engineer to join our team. As a key member of our infrastructure team, you will be responsible for delivering high-quality technical services and support to our customers.About the JobThe successful candidate will have a strong background in IT infrastructure and will be able to design, implement,...

Dedicated Desk Supervision OpportunityUp to £38,000 per annum + car allowance + pension benefits.This role involves working from Sheffield (four days a week) and Hatfield (one day a week), requiring dedication and efficiency in service delivery.About Our Client: CV LibraryCV Library is a leading provider of job vacancies, committed to enhancing its...

Certara is committed to accelerating the development of impactful medicines that make a difference in society. As a key member of our team, you will be responsible for providing expert technical support to our staff, ensuring seamless IT operations and an exceptional end-user experience.Job Summary:The successful candidate will have excellent communication...

Job DescriptionWe are seeking an Energetic Data Analyst to join our team at Rise Technical Recruitment Limited. As an experienced analyst with a background in electricity trading and balancing, you will have the opportunity to propel your career within the energy sector.This is a unique role that offers a challenging and varied work environment where you...