IT Service Delivery Manager
6 days ago
Up to £38,000 per annum + car allowance + pension benefits.
This role involves working from Sheffield (four days a week) and Hatfield (one day a week), requiring dedication and efficiency in service delivery.
About Our Client: CV LibraryCV Library is a leading provider of job vacancies, committed to enhancing its partners' reputations as comprehensive IT solution providers.
The Role Requirements:- Supervise the customer dedicated team to ensure operational efficiency and high-quality service delivery.
- Generate regular client reports offering insights into performance metrics and addressing concerns promptly.
- Act as the primary point of contact for both customer dedicated engineers and management providing support and escalating issues as necessary.
- Provide feedback and suggestions for continuous improvement of services and processes.
- Demonstrate commitment to data protection principles and maintain confidentiality in all interactions.
- Minimum three years of experience in a service desk analyst or supervisory role.
- Ideal background in the IT industry particularly in leisure or management service provider sectors.
- Strong drive to succeed in the role with aspirations for management roles in the future.
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