IT Service Delivery Manager

6 days ago


Sheffield, Sheffield, United Kingdom CV Library Full time
Dedicated Desk Supervision Opportunity

Up to £38,000 per annum + car allowance + pension benefits.

This role involves working from Sheffield (four days a week) and Hatfield (one day a week), requiring dedication and efficiency in service delivery.

About Our Client: CV Library

CV Library is a leading provider of job vacancies, committed to enhancing its partners' reputations as comprehensive IT solution providers.

The Role Requirements:
  • Supervise the customer dedicated team to ensure operational efficiency and high-quality service delivery.
  • Generate regular client reports offering insights into performance metrics and addressing concerns promptly.
  • Act as the primary point of contact for both customer dedicated engineers and management providing support and escalating issues as necessary.
  • Provide feedback and suggestions for continuous improvement of services and processes.
  • Demonstrate commitment to data protection principles and maintain confidentiality in all interactions.
Key Skills and Qualifications:
  • Minimum three years of experience in a service desk analyst or supervisory role.
  • Ideal background in the IT industry particularly in leisure or management service provider sectors.
  • Strong drive to succeed in the role with aspirations for management roles in the future.


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