Digital Service Delivery Manager

18 hours ago


Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full time

We are seeking a Digital Service Delivery Manager to join our team at the Department of Work & Pensions - Digital. As a key member of our digital hub, you will be responsible for driving analysis and resolution of complex issues within our IT estate.

In this role, you will own stakeholder relationships and ensure that digital products and services meet user requirements and deliver value for money. You will also be responsible for delivering high-quality and value-driven support for digital products and services used by millions of people and around 100,000 DWP colleagues.

Key responsibilities include:

  • Implementing ongoing service improvements aligned with quality, risk, and security standards
  • Managing end-to-end service performance and overseeing contracts with third-party suppliers

The ideal candidate will have proven IT service management experience, preferably within a framework such as ITIL. Independent capability in managing digital products/services and reporting is also essential.

We offer a competitive salary of £42,614 to £45,081, plus a generous leave package starting at 26 days rising to 31. Our broad benefits package includes flexible working, hybrid working, family-friendly policies, discounts and savings, interest-free loans, and professional development opportunities.



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