Digital Service Manager

7 hours ago


Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full time

Company Overview

">

DWP Digital is a leading organization in the UK, responsible for delivering digital services to millions of people. Our team is dedicated to building and maintaining these services, ensuring they meet the needs of our users.

We are seeking an experienced Senior IT Service Manager to join our team. This role will involve driving analysis and resolution of complex issues, as well as managing end-to-end service performance and overseeing contracts with third-party suppliers.

Salary and Benefits

">

The salary for this position is £42,614 - £45,081 per annum, depending on experience. We also offer a range of benefits, including a generous pension scheme, 26-31 days annual leave, and flexible working arrangements.

Job Description

">

In this role, you will be responsible for:

  • ">
  • Implementing ongoing service improvements aligned with quality, risk, and security standards;
  • Managing stakeholder relationships and ensuring that products and services deliver the best value for money;
  • Providing guidance and responding effectively to queries about product/service design and policy;

Required Skills and Qualifications

">

To be successful in this role, you will need:

  • ">
  • Proven IT service management experience, preferably within a framework such as ITIL;
  • Independent capability in managing digital products/services and reporting;
  • Experience in budgeting and financial forecasting;

Benefits

">

We offer a comprehensive benefits package, including:

  • ">
  • A competitive salary and bonus scheme;
  • A generous pension scheme with employer contributions;
  • 26-31 days annual leave, plus bank holidays;
  • Flexible working arrangements, including hybrid working options;
  • Discounts and savings on shopping, fun days out, and more;
  • Interest-free loans to buy a bike or a season ticket;
  • Professional development, coaching, mentoring, and career progression opportunities;


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Manager at the UniversityWe are seeking a highly motivated and collaborative individual with expertise in digital preservation to join our team. The successful candidate will have a high level of proven experience operating within the digital preservation community, knowledge, experience, and leadership in digital...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    We are seeking a highly motivated and collaborative individual with expertise in digital preservation to join our team at the Digital Preservation Coalition. The successful candidate will have a high level of proven experience operating within the digital preservation community and will be able to work with others across the organization to develop an...


  • Sheffield, Sheffield, United Kingdom DWP Digital Full time

    Digital innovation is at the heart of DWP Digital, and we're looking for a Senior Web Accessibility Specialist to join our Accessibility Standards and Strategy Team.We're committed to making our digital services accessible to everyone, and this role will play a key part in ensuring our products meet the highest standards of accessibility.As a Senior Web...


  • Sheffield, Sheffield, United Kingdom DWP Digital Full time £42,614

    About DWP DigitalWe are a passionate team in DWP Digital, committed to developing and managing initiatives that attract, retain, and develop brilliant people from all backgrounds. Diversity is vital for us.Job SummaryWe are seeking an experienced Digital Talent Development Specialist to join our Capability team. The successful candidate will design and...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Technical LeadLocation: SheffieldEmployment Type: Full-TimeWe are seeking a Digital Preservation Technical Lead to enable the active preservation of content transferred to our Digital Preservation Service and facilitate the long-term discovery of, and access to, key information assets of the University.The successful...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Digital Preservation Manager VacancyAre you a skilled digital preservation professional looking for a new challenge? We are seeking an experienced individual to lead the development of our Institutional Digital Preservation Strategy.This role requires a high level of technical expertise, strong leadership skills and the ability to collaborate with...


  • Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full time

    About the RoleWe are seeking a skilled Digital Product Manager to join our team at the Department of Work & Pensions - Digital. As a key member of our community, you will play a crucial role in designing, building, and managing innovative products that connect millions of UK citizens with essential services.Key ResponsibilitiesLead and guide high-performing...


  • Sheffield, Sheffield, United Kingdom DWP Digital Full time

    Unlock Your Career Potential with DWP DigitalA Dynamic Opportunity in Data Platforms: £55,557 - £70,000 Salary + 28.97% Pension ContributionAbout the RoleIn this pivotal position, you will play a key role in shaping DWP's digital strategy by overseeing data products and analytics that empower our teams to design, build, and maintain transformative public...


  • Sheffield, Sheffield, United Kingdom Salt Digital Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Technical Writer to join our Digital Workplace team at Salt Digital Recruitment. As a key member of the team, you will be responsible for creating, maintaining, and enhancing knowledge assets.This role involves collaborating with subject matter experts and stakeholders to capture valuable organizational...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Institutional Digital Preservation SpecialistWe are seeking a highly experienced digital preservation specialist to join our team and lead the development of our Institutional Digital Preservation Strategy.This role requires a deep understanding of digital preservation principles and practices, as well as strong leadership and collaboration skills.The...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Associate Director, Digital Strategies, Research and Engagement at the University of SheffieldAbout the Role:The University of Sheffield Library seeks an innovative leader to join its executive team as Associate Director, Digital Strategies, Research and Engagement. This pivotal role will drive strategic direction for the library's digital services,...


  • Sheffield, Sheffield, United Kingdom Digital Media Partner Full time

    Content and Community Marketing ExecutiveWe are seeking a talented and dedicated Content Partner to help us deliver exceptional results for our clients.As a leader in the digital marketing industry, we understand the pivotal role that content plays in helping businesses thrive online. Therefore, we are seeking an exceptional individual who can take charge of...

  • Information Manager

    1 month ago


    Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Information Manager at Digital Preservation CoalitionThe Digital Preservation Coalition is seeking a skilled Information Manager to join its team. As an Information Manager, you will play a key role in improving information management across the organization, specifically:Developing and maintaining Information Asset Registers, incorporating the...


  • Sheffield, Sheffield, United Kingdom Today Digital Full time

    About Today DigitalWe're a pioneering online news publication dedicated to revolutionizing the discovery, consumption, and sharing of business technology insights. Our thriving operation has been at the forefront of innovation since our inception, with a portfolio that includes UC Today, CX Today, XR Today, and AI Today.Our esteemed clients, ranging from...


  • Sheffield, Sheffield, United Kingdom Digital Preservation Coalition Full time

    h3>Vacancy for Associate Director of Digital Strategies and Research at the University of Sheffield We are seeking an innovative and collaborative leader to join the Library Executive at a pivotal time as we embark on our five-year plan supporting the University's new Vision. This role includes advocating and facilitating open research/scholarship, the...


  • Sheffield, Sheffield, United Kingdom Salt Digital Recruitment Full time

    Job Title: Digital Technical AuthorJob Summary:The successful candidate will be responsible for creating, maintaining, and enhancing knowledge assets, including runbooks and process improvements. This role involves collaborating with subject matter experts and stakeholders to capture valuable organizational knowledge, ensuring the information is accurate,...


  • Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full time

    Job SummaryWe are seeking a seasoned Digital Transformation Lead to manage complex end-to-end digital projects, ensuring project control, risk identification & management, and stakeholder engagement. As a senior member of the team, you will lend your extensive experience and skills to guide, support, and coach a team of project managers.About the RoleThis is...


  • Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full time

    Transforming Software Delivery with Agile ExpertiseWe are seeking a seasoned Agile Delivery Manager to join our team at the Department of Work & Pensions - Digital. This is an exciting opportunity to leverage your expertise in software delivery and agile methodologies to drive digital transformation.About the RoleAs an Agile Delivery Manager, you will play a...


  • Sheffield, Sheffield, United Kingdom In Technology Group Full time

    We are seeking a seasoned digital marketer to join our team at In Technology Group as a Digital Account Manager.The ideal candidate will have a strong marketing background, with agency experience preferred. They should have great leadership experience or the potential to be a great leader.The Digital Account Manager will be responsible for overseeing the...


  • Sheffield, Sheffield, United Kingdom HSBC Full time

    At HSBC, we're committed to innovation and customer satisfaction.Join Our Digital TeamAs a Digital Product Manager, you'll play a key role in developing innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers worldwide.You'll be part of a dynamic team that builds, deploys, and maintains...