Digital Service Manager
1 month ago
Company Overview
">DWP Digital is a leading organization in the UK, responsible for delivering digital services to millions of people. Our team is dedicated to building and maintaining these services, ensuring they meet the needs of our users.
We are seeking an experienced Senior IT Service Manager to join our team. This role will involve driving analysis and resolution of complex issues, as well as managing end-to-end service performance and overseeing contracts with third-party suppliers.
Salary and Benefits
">The salary for this position is £42,614 - £45,081 per annum, depending on experience. We also offer a range of benefits, including a generous pension scheme, 26-31 days annual leave, and flexible working arrangements.
Job Description
">In this role, you will be responsible for:
- ">
- Implementing ongoing service improvements aligned with quality, risk, and security standards;
- Managing stakeholder relationships and ensuring that products and services deliver the best value for money;
- Providing guidance and responding effectively to queries about product/service design and policy;
Required Skills and Qualifications
">To be successful in this role, you will need:
- ">
- Proven IT service management experience, preferably within a framework such as ITIL;
- Independent capability in managing digital products/services and reporting;
- Experience in budgeting and financial forecasting;
Benefits
">We offer a comprehensive benefits package, including:
- ">
- A competitive salary and bonus scheme;
- A generous pension scheme with employer contributions;
- 26-31 days annual leave, plus bank holidays;
- Flexible working arrangements, including hybrid working options;
- Discounts and savings on shopping, fun days out, and more;
- Interest-free loans to buy a bike or a season ticket;
- Professional development, coaching, mentoring, and career progression opportunities;
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