Technical Support Analyst

2 weeks ago


Sheffield, Sheffield, United Kingdom Insight Direct UK Ltd Full time

We are seeking a Technical Support Analyst to join our Managed Services team. This role is responsible for delivering technical support to our clients and serving as the primary liaison between clients' end users and the Customer Support team.

About the Job:

  • This is a 12-month fixed-term contract.
  • The role requires proficiency in German due to communication with German-speaking customers.

Main Responsibilities:

  • Respond promptly to client queries, diagnose incidents, and deliver resolutions to ensure high customer satisfaction.
  • Communicate relevant service details to clients in a user-friendly manner.

Requirements:

  • Proven experience in supporting Microsoft Office suite users.
  • Working knowledge of Active Directory and user administration.
  • Familiarity with the ITIL framework is desirable.
  • Experience with applications such as Citrix, remote desktop, TeamViewer, Bomgar, ServiceNow, Azure.

Compensation: £25,000 - £30,000 per annum



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