Technical Support Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Senitor Associates Ltd Full time
Job Description:

The role of Application Support Analyst within the IT Systems Team plays a crucial part in implementing, supporting, and maintaining various applications and systems across the organisation. This position involves managing incidents and issues related to third-party applications and supporting in-house developed applications. The analyst will also assist with the adoption of new tools and systems as the business evolves.

The role is pivotal in ensuring the security, compliance, and confidentiality of the IT systems, ensuring adherence to data protection regulations.

Key Responsibilities:

  1. Support: Provide ongoing support for primary Business Information Systems and in-house applications to ensure they meet the needs of the organisation.
  2. System Analysis: Collaborate with stakeholders to analyse user requirements, introduce new functionality, and develop enhancements to administrative, information, and business systems to align with the evolving needs of the company.
  3. Operational Procedures: Support the implementation and maintenance of operational procedures for business systems, ensuring they are efficiently operated, fully documented, and regularly reviewed to meet performance standards.
  4. System Ownership: Take on specific responsibility for one or more key systems, including playing a lead role in the administration and management of MS SQL databases.
  5. Project Planning and Management: Lead or participate in the planning and management of projects related to the introduction of new systems.


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