System Resolution Analyst

4 weeks ago


Sheffield, Sheffield, United Kingdom City & Guilds Full time
About the Role:
We are seeking a skilled System Resolution Analyst to join our dynamic Centre Operations team in Wakefield. This challenging and rewarding role requires excellent technical expertise and strong problem-solving skills to resolve complex technical issues and improve business efficiency.

Key Responsibilities:
• Analyze and resolve complex technical issues related to system resolutions, data issues, and service queries
• Collaborate with the Centre Operations team to identify and troubleshoot technical problems
• Develop and maintain systems, processes, and procedures to ensure data accuracy and integrity

Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in system resolution or a related technical role
• Excellent technical knowledge and problem-solving skills
• Strong communication and collaboration abilities

About City & Guilds:
As a leading provider of vocational education and training, we have a strong commitment to delivering high-quality services to our customers. Our Centre Operations team plays a critical role in ensuring the smooth delivery of our services, and we are looking for a skilled System Resolution Analyst to join our team.

Salary and Benefits:
The salary for this role is £38,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a pension scheme, life insurance, and access to training and development opportunities.

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