Customer Support Analyst
3 weeks ago
We are seeking a highly skilled Customer Support Analyst to join our Managed Services team on a 12-month fixed term contract. This role is responsible for delivering exceptional first-line service desk support to our clients and serving as the primary liaison between clients' end users and the Customer Support team.
The ideal candidate will be proactive in identifying solutions, mitigating risks, and leading efforts to resolve incidents efficiently while delivering outstanding customer value.
Proficiency in German is required due to communication with German-speaking customers.
Key Responsibilities:
- Respond promptly to client queries, diagnose incidents, and deliver resolutions to ensure high customer satisfaction.
- Communicate relevant service details to clients in a user-friendly manner.
Required Skills and Experience:
- Proven experience in supporting Microsoft Office suite (Outlook, Excel, Word) users.
- Working knowledge of Active Directory and user administration, including creation, amendment, and closure of user accounts.
- Familiarity with the ITIL framework and certification is desirable.
- Experience with applications such as Citrix, remote desktop, TeamViewer, Bomgar, ServiceNow, Azure.
Estimated Salary: £28,500 per annum
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Technical Support Analyst
4 weeks ago
Sheffield, Sheffield, United Kingdom Insight Direct UK Ltd Full timeWe are seeking a Technical Support Analyst to join our Managed Services team. This role is responsible for delivering technical support to our clients and serving as the primary liaison between clients' end users and the Customer Support team.About the Job:This is a 12-month fixed-term contract.The role requires proficiency in German due to communication...
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Customer Support Professional
3 weeks ago
Sheffield, Sheffield, United Kingdom Insight Direct UK Ltd Full timeWe are seeking a highly skilled Customer Support Analyst to join our Managed Services team in Sheffield, UK. As a key member of our service desk, you will be responsible for delivering exceptional customer service and support to our clients.The ideal candidate will have a strong background in ITIL and experience working with Microsoft Office suite, Active...
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Technical Support Analyst
2 weeks ago
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Performance Improvement Analyst
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Systems Support Analyst
3 weeks ago
Sheffield, Sheffield, United Kingdom City & Guilds Full timeJob OverviewWe are currently looking for a Systems Support Analyst to join our Centre Operations team in Wakefield.The successful candidate will be responsible for providing technical support for systems and data-related queries, analyzing and resolving complex service issues, and developing and maintaining effective systems and processes.As a key member of...
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Business Analyst Professional
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Human Resources Information Systems Analyst
4 days ago
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Financial Crime Analyst
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Sheffield, Sheffield, United Kingdom CV-Library Full timeJob DescriptionThis role is responsible for providing exceptional customer service to clients through effective communication and issue resolution.The ideal candidate will have a proven track record of working within a fast-paced environment, managing multiple tasks and priorities simultaneously.You will be working closely with the engineering team to...
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Network Support Analyst
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Financial Analyst
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Financial Data Analyst
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Trade Regulations Analyst
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Customer Experience Specialist
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Senior Financial Planning Analyst
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Application System Analyst
3 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Ltd Full time**Job Description:** Application System AnalystSalary: £34,000 - £39,000 per annumWe are looking for a skilled Application System Analyst to join our team in Sheffield. As an Application System Analyst, you will play a vital role in analysing user requirements, introducing new functionality, and developing enhancements to administrative, information, and...
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Financial Crimes Analyst
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Financial Planning Analyst
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Environmental Impact Analyst
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IT Infrastructure Analyst
1 week ago
Sheffield, Sheffield, United Kingdom Transaction Network Services Full timeJob Summary:We are seeking an IT Infrastructure Analyst to join our operations support function in Sheffield. The successful candidate will provide first-line support, partner escalation, and incident management across our global network.About the Role:Monitor and manage our global payments network, ensuring high availability and timely resolutions for...