Customer Support Professional

3 weeks ago


Sheffield, Sheffield, United Kingdom Insight Direct UK Ltd Full time

We are seeking a highly skilled Customer Support Analyst to join our Managed Services team in Sheffield, UK. As a key member of our service desk, you will be responsible for delivering exceptional customer service and support to our clients.

The ideal candidate will have a strong background in ITIL and experience working with Microsoft Office suite, Active Directory, and user administration. Proficiency in German is required for this role, as it involves communication with German-speaking customers.

In this role, you will be tasked with responding to client end-user queries, diagnosing incidents, and communicating relevant service details to the client in a user-friendly manner. You will also work closely with the Customer Support team to resolve incidents efficiently and deliver exceptional customer value.

Key responsibilities include:

  • Responding promptly to all client end-user queries
  • Diagnosing incidents and supporting the lifecycle through to resolution and customer satisfaction
  • Communicating all relevant service details to the client in a user-friendly manner

Benefits include a competitive salary range of £25,000 - £30,000 per annum, depending on experience, as well as opportunities for professional growth and development within our organisation.



  • Sheffield, Sheffield, United Kingdom Creative Support Careers Full time

    We are seeking a skilled Support Professional to join our team in Sheffield. As a Relief Support Worker, you will be responsible for providing exceptional support and care to individuals with learning disabilities and physical disabilities.About the RoleTwelve months of experience working with people with learning disabilities is essential, as is a relevant...

  • Support Professional

    3 weeks ago


    Sheffield, Sheffield, United Kingdom Lloyds Bank plc Full time

    About the RoleWe are looking for a highly motivated Support Professional to join our team at Lloyds Bank plc in Sheffield. As a Support Professional, you will be responsible for providing excellent customer service and support.Key Responsibilities:Provide exceptional customer service and support to customersResolve customer queries and issues in a timely and...


  • Sheffield, Sheffield, United Kingdom Professional Technical Ltd Full time

    We are seeking a dedicated Field Service Engineering Professional to join our team at Professional Technical Ltd. This role involves the maintenance, service, and repair of material handling equipment on various customer sites within your designated area.Job DetailsAs a Service and Maintenance Specialist, you will have the opportunity to work with a wide...


  • Sheffield, Sheffield, United Kingdom ant marketing Full time

    Career Opportunity: Customer Support ExpertAre you a highly skilled and motivated individual with a passion for delivering outstanding customer experiences? Do you have fluency in Bosnian and English, both written and spoken, and excellent communication skills? We are seeking a talented Customer Support Expert to join our international team at Ant Marketing...


  • Sheffield, Sheffield, United Kingdom Perkbox Full time

    Job Title: Customer Support SpecialistYou will be working at Perkbox, a dynamic company that provides innovative solutions to businesses.Salary: £35,000 - £45,000 per annum depending on experience and qualifications.About the Role:The Business Customer Support Specialist role is an exciting opportunity for someone who wants to make a difference in customer...


  • Sheffield, Sheffield, United Kingdom Verus Recruitment Full time

    At Verus Recruitment, we are excited to partner with a leading company in the digital print industry to find a skilled Support Specialist to join their dynamic support team.">The Role:We are seeking an exceptional individual with fluency in French and German to deliver professional customer service and technical support.This is an excellent opportunity to be...


  • Sheffield, Sheffield, United Kingdom Group 1 Automotive Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor at Toyota/Lexus Preston Contact Centre.The successful candidate will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional...


  • Sheffield, Sheffield, United Kingdom Halfords Group PLC Full time

    About the OpportunityWe are seeking a Customer Service Professional to join our team at Halfords Group PLC. In this role, you will be responsible for providing exceptional customer service, handling customer complaints, and resolving issues in a timely manner.ResponsibilitiesHandle customer inquiries and complaintsResolve customer issues in a timely...


  • Sheffield, Sheffield, United Kingdom Ambis Full time

    Company OverviewAmbis, a leading ERP software author, is seeking an experienced professional to join our team as a Customer Success Executive.


  • Sheffield, Sheffield, United Kingdom CV-Library Full time

    Job Title: Multilingual Support ProfessionalWe are looking for a skilled Multilingual Support Professional to join our team at CV-Library.Estimated Salary: £22,000 per annum.Job Description:The Role involves delivering high-quality customer support, resolving technical inquiries efficiently and providing product setup and training sessions for new...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Organizational Support ProfessionalWe are seeking a highly skilled Organizational Support Professional to join our team at SHEFFIELD CITY COUNCIL.This role is an exciting opportunity for a professional to contribute to the delivery of an efficient and effective service through proactive management of our PFI contract.About the Role:The primary...


  • Sheffield, Sheffield, United Kingdom Verus Recruitment Full time

    Key ResponsibilitiesDeliver professional, courteous support to customers, resolving technical inquiries efficiently.Build and maintain strong relationships with customers through interactive communication.Provide accurate and complete information using available resources.Conduct product setup and training sessions for new customers.Troubleshoot issues...


  • Sheffield, Sheffield, United Kingdom Professional Technical Ltd Full time

    Job Title: Lift Repair and Maintenance Professional Overview:Professional Technical Ltd is seeking a skilled lift repair and maintenance professional to oversee the operation of our team. As a key member of our organization, you will be responsible for ensuring the timely and efficient completion of repair works. About the Role:We are looking for an...


  • Sheffield, Sheffield, United Kingdom Aviva Full time

    Career Opportunities at AvivaJoin our team as a Platform Customer Advocacy Professional and take your career to new heights! As a customer service expert at Aviva, you will be responsible for delivering exceptional support to our clients, building strong relationships and exceeding their expectations. With a competitive salary between £24,200 and £27,300...


  • Sheffield, Sheffield, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Summary: We are looking for a skilled Internal Sales Executive (Engineering) to join our team in Sheffield. As a Sales and Support Professional, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities: Demonstrate product knowledge and offer expert...


  • Sheffield, Sheffield, United Kingdom Aviva Full time

    Platform Customer Care ProfessionalWe are seeking an experienced and customer-focused individual to join our team as a Platform Customer Care Professional. In this role, you will be responsible for delivering high-quality customer experiences and ensuring seamless interactions between customers and our platform.Your key responsibilities will include handling...


  • Sheffield, Sheffield, United Kingdom Wales Medicines Strategy Group Full time

    Job OverviewWe are seeking a skilled Administrative Support Professional to join our team at Sheffield Children's NHS Foundation Trust. As a clinical typing specialist, you will provide high-quality administrative support services to our frontline healthcare professionals.The ideal candidate will have excellent keyboard skills, good spelling and grammar, and...


  • Sheffield, Sheffield, United Kingdom This is an IT support group Full time

    About UsWe strive to create a supportive and inclusive environment where students can thrive and reach their full potential. As a Teaching Assistant, you will play a vital role in helping us achieve this goal.Our commitment to excellence extends to our staff, whom we invest in through ongoing development opportunities to ensure they continue to excel in...


  • Sheffield, Sheffield, United Kingdom Verus Recruitment Full time £22,000

    German and French Speaking Support JobWe are looking for a highly skilled Support Professional to join our team in Sheffield. As a Support Professional, you will be responsible for delivering high-quality support to customers, building strong relationships, and providing accurate information.The Job Description:Deliver exceptional customer service and...


  • Sheffield, Sheffield, United Kingdom Aon Full time

    Job DescriptionA comprehensive pension advice role is available in our Sheffield contact centre, providing exceptional customer service and support to individuals with their pension queries.The ideal candidate will possess excellent communication skills, be proactive in resolving queries, and demonstrate a high attention to detail. Previous experience in...