Network Support Analyst

2 days ago


Sheffield, Sheffield, United Kingdom FluidOne Full time
Job Description

We are seeking a highly skilled Network Support Analyst to join our team. As a key member of our IT department, you will be responsible for troubleshooting and resolving technical issues related to our clients' networks and IT infrastructure.

You will work closely with our Helpdesk Team Leader to manage service requests, escalate complex issues, and maintain accurate records in our Service Desk software.

Key Responsibilities:

  • Troubleshoot and resolve technical issues related to networks and IT infrastructure
  • Collaborate with end-users to identify and resolve technical issues
  • Manage service requests according to agreed-upon Service Level Agreements (SLAs)
  • Document case developments and updates in our Service Desk software

Requirements:

  • Demonstrated expertise in network and PC hardware/software diagnostics
  • Familiarity with Microsoft Desktop Operating Systems (Windows 10 & 11)
  • Proficiency in Microsoft Office applications
  • Knowledge of Microsoft Office 365 administration
  • Experience managing users in Active Directory
  • At least 18 months of experience in a similar role

Salary: £42,000 - £52,000 per annum (dependent on experience)

Benefits:

  • Employee Assistance Program (EAP)
  • Life assurance (3x salary)
  • Sodexo Discount Platform
  • FluidOne breakfast and refreshments on working days
  • Pension contribution (5% company contribution)
  • Generous Holiday Entitlement
  • One day off for Birthday
  • Half price internet connectivity
  • Department incentives


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