Network Support Specialist
3 weeks ago
Job Title: Network Support Specialist
Location: Sheffield
Salary: £45,000 - £60,000 per annum.
Job Type: Full-time
TNS is seeking an experienced Network Support Specialist to join our global network support function. As a key member of our operations support team, you will be responsible for providing first-line support, partner escalation, and incident management across the TNS network.
Key Responsibilities:
- Monitor and manage the Global TNS Payments network.
- Ensure the health of network connectivity and performance, logging all service incidents in the incident management system.
- Troubleshoot Linux servers hosting our payment application tools.
- Monitor and troubleshoot the IP network our payments service resides on, focusing on customer and partner connectivity.
- Resolve assigned tickets in a timely manner, escalating issues as necessary, and communicating updates throughout the incident lifecycle.
- Engage with 3rd party organisations to resolve service incidents.
- Conduct post-incident impact analysis and support.
- Participate in change management activities.
Requirements:
- Experience with ticketing systems, such as Remedy or Salesforce.
- Familiarity with network monitoring/event management systems, like SolarWinds or Splunk.
- Knowledge of Linux operating systems and command-line interfaces.
- Experience with Cisco routers and switches, including fault diagnosis.
- Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, VPN, and IPSEC protocols.
- Proven analytical skills in fault-finding and problem-solving.
- Excellent organisational and time management skills.
- Ability to work under pressure and communicate effectively with local and remote teams.
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