Technical Support Specialist
1 month ago
Application Support Analyst Role Overview
The Application Support Analyst is an integral member of the IT Systems Team, responsible for implementing, supporting, and maintaining a diverse range of applications and systems across the organisation.
This role involves managing incidents and issues related to third-party applications, such as Finance, Human Resources, and Customer Relationship Management (CRM) systems. Additionally, the analyst will support in-house developed applications and assist with the adoption of new tools and systems as the business evolves.
Key Responsibilities:
- Support: Provide ongoing support for primary Business Information Systems, in-house applications, and services to ensure they meet the needs of the organisation.
- Incident Management: Respond to and resolve incidents in line with the Service Level Agreements (SLAs) established with customers, ensuring minimal disruption to operations.
- System Analysis: Collaborate with stakeholders to analyse user requirements, introduce new functionality, and develop enhancements to administrative, information, and business systems to align with the evolving needs of the organisation.
- Operational Procedures: Support the implementation and maintenance of operational procedures for business systems. Ensure these systems are efficiently operated, fully documented, and regularly reviewed to meet performance standards.
- System Ownership: Take on specific responsibility for one or more key systems, including playing a lead role in the administration and management of MS SQL databases.
- Project Planning and Management: Lead or participate in the planning and management of projects related to the introduction, ensuring they are delivered on time.
Key Skills & Attributes:
- Problem-Solving: Strong analytical and troubleshooting skills to resolve incidents and improve system functionality.
- Application Support experience: Or equivalent.
- Initiative and Teamwork: Proactive in identifying and resolving issues, with the ability to work effectively as part of a team.
- Attention to Detail: A focus on ensuring the accuracy and integrity of systems and data.
- Security and Compliance Awareness: Knowledge of best practices in IT security and data protection regulations.
- Ability to work to deadlines: And prioritise workload.
- Ability to manage multiple tasks: Priorities, effectively communicate with diverse stakeholders, and be committed to continuous improvement of the organisation's IT systems.
This is an excellent opportunity for an enthusiastic and passionate Application Support Analyst to join a successful organisation, learning and development opportunities.
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