Network Monitoring and Service Desk Expert

5 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time

A leading provider of telecoms services is seeking a skilled Service Desk Analyst for a 6-month contract in Sheffield.

This role involves overseeing the 24/7 network performance, ensuring high-quality service, and resolving issues affecting key performance indicators (KPIs).

Responsibilities include responding to calls from engineers, security companies, and monitoring centres, as well as troubleshooting PSTN/Broadband faults and supporting new device installations.

The successful candidate will possess a strong understanding of network and telephony systems, including PSTN, ADSL, and diagnostic testing.

In addition, experience with service desk software such as Salesforce is essential.

Job Details:

Location: Sheffield, South Yorkshire

Estimated Salary: £25-£30 per hour

Sector: Telecoms

Contract: Contract

Hours: Full Time



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