Network Monitoring and Service Desk Expert
5 days ago
A leading provider of telecoms services is seeking a skilled Service Desk Analyst for a 6-month contract in Sheffield.
This role involves overseeing the 24/7 network performance, ensuring high-quality service, and resolving issues affecting key performance indicators (KPIs).
Responsibilities include responding to calls from engineers, security companies, and monitoring centres, as well as troubleshooting PSTN/Broadband faults and supporting new device installations.
The successful candidate will possess a strong understanding of network and telephony systems, including PSTN, ADSL, and diagnostic testing.
In addition, experience with service desk software such as Salesforce is essential.
Job Details:
Location: Sheffield, South Yorkshire
Estimated Salary: £25-£30 per hour
Sector: Telecoms
Contract: Contract
Hours: Full Time
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