Service Desk Operations Manager

Job OverviewSenitor Associates is seeking an experienced Service Desk Operations Manager to lead the day-to-day operations of the IT support team. This is a fantastic opportunity to join a dynamic organisation and contribute to its continued success.Key ResponsibilitiesManage the incident and service request processes to ensure timely resolution and customer...

About Certara:Certara is a leading company in the field of medicinal innovation, working tirelessly to develop life-changing medicines that improve people's lives. As a Technical Support Specialist at Certara, you will contribute significantly to this mission by providing world-class technical support to our staff, driving seamless IT operations, and...

Key ResponsibilitiesAnswering calls and chats to the Service Desk within SLA response timesEnd-to-end call management of incidents through to resolutionAssisting with end-user service requestsAccurately recording incident details and troubleshooting activity into the Service Desk toolRequirementsExcellent customer service skillsConfident and logical...

Job DescriptionWe are seeking a Senior IT Operations Manager to lead our global service delivery team. This role will be responsible for overseeing the management and support of our IT services, ensuring adherence to service level agreements, and driving initiatives aimed at continuous improvement.ResponsibilitiesLead and manage a team of technology...

Job SummaryWe are seeking an IT Apprentice to join our UK Service Desk Team. The successful candidate will be responsible for providing IT support to all UK business users and working on incidents and service requests using the Service Desk tool (Service Now).

About Us">Established in 2006, FluidOne is a leading provider of Connected Cloud Solutions with a national fibre network, Platform One, which is the most connected network in the UK. We have a strong company culture and are committed to customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry.">Salary">This role...

Job SummaryWe are seeking a seasoned IT Service Desk Manager to join our team at Certara. This individual will be responsible for leading a global team, delivering exceptional IT services to our business units. The successful candidate will have a proven track record of leadership, technical expertise, and a customer-centric approach. Key responsibilities...

Job DescriptionThis role is responsible for providing exceptional customer service to clients through effective communication and issue resolution.The ideal candidate will have a proven track record of working within a fast-paced environment, managing multiple tasks and priorities simultaneously.You will be working closely with the engineering team to...

Job DescriptionIn this role, you will be accountable for ensuring calls are answered within a timely manner to allow us to drive SLA performance.You will also be responsible for ensuring reported faults and Service requests are responded to in line with SLAs and all Company Policies and Procedures.The ideal candidate will have good interpersonal skills, a...

We're on the hunt for a highly skilled Service Desk Operations Expert to join our team at CV-Library. This is a fantastic opportunity for someone who's passionate about delivering exceptional service and has a keen eye for detail.Payscale: Up to £40kJob Overview:We're an expanding construction company with multiple sites across the UK, and we're looking for...

About the RoleThis is an exciting opportunity to join a longstanding organisation in Rotherham as an IT Service Desk Analyst. The successful candidate will provide technical support to 1000 users across various technologies, offering opportunities for skill development and growth.Responsibilities:Offer reactive support via the service desk or on-site...

Job Overview: Front Desk Support StaffJob Summary:Norfolk Park Medical Practice seeks a Front Desk Support Staff to assist with various tasks, ensuring smooth day-to-day operations and providing top-notch patient care. This role involves multitasking, prioritizing responsibilities, and working effectively within a fast-paced environment.Duties:* Greet...

Front Desk Professional Wanted:We are looking for a highly skilled and motivated individual to join our team as a temporary front desk staff member in Sheffield.Role Overview:This role will involve interacting with residents, handling viewings, and providing key management services.Responsibilities:Face-to-face resident interaction and relationship...

Insight Direct UK Ltd is looking for a First-Line Service Desk Professional to provide world-class support to our clients. The successful candidate will be responsible for delivering exceptional service desk support, communicating effectively with clients, and resolving incidents efficiently.About the Role:This is a 12-month fixed-term contract.The role...

Dedicated Desk Supervision OpportunityUp to £38,000 per annum + car allowance + pension benefits.This role involves working from Sheffield (four days a week) and Hatfield (one day a week), requiring dedication and efficiency in service delivery.About Our Client: CV LibraryCV Library is a leading provider of job vacancies, committed to enhancing its...

A leading provider of telecoms services is seeking a skilled Service Desk Analyst for a 6-month contract in Sheffield.This role involves overseeing the 24/7 network performance, ensuring high-quality service, and resolving issues affecting key performance indicators (KPIs).Responsibilities include responding to calls from engineers, security companies, and...

About the RoleThis is a senior leadership position in our Information Technology department at Certara. We are seeking an experienced IT Service Desk Manager to lead our global team, delivering top-notch services to our business units. The successful candidate will oversee the IT service desk team, ensuring excellent IT services and adherence to service...

About the RoleThe successful candidate will oversee the maintenance, upgrade, and management of our internal IT infrastructure to ensure optimal performance and security. This includes managing and enhancing internal systems to support business operations, including ERP, CRM, and other enterprise applications.Key Responsibilities:Internal IT Infrastructure:...

Certara is committed to accelerating the development of impactful medicines that make a difference in society. As a key member of our team, you will be responsible for providing expert technical support to our staff, ensuring seamless IT operations and an exceptional end-user experience.Job Summary:The successful candidate will have excellent communication...

About the Role: Our client's BTR building in Sheffield requires a dedicated Property Receptionist to provide exceptional customer service to residents. This is an excellent opportunity for someone looking to start their career in property management.Key Responsibilities: Face-to-face interaction with residents, handling daily enquiries, supporting viewing...