2nd Line IT Support Technician
23 hours ago
Limited Liability Partnership seeks a skilled 2nd Line IT Support Technician to join its dynamic team in Dorset. This exciting opportunity is perfect for an experienced IT Support Engineer looking to take their career to the next level.
As a 2nd Line Support Engineer, you will oversee the setup process for end-user devices, from purchase through deployment, ensuring the user is satisfied with the configuration. You will also handle and resolve IT support queries and service requests from customers and project teams, ensuring smooth issue resolutions.
Key Responsibilities:
- Setup and configure end-user devices
- Handle and resolve IT support queries and service requests
- Participate in occasional project work or provide on-site support when needed
Requirements:
- Strong hands-on 2nd Line Support experience in an IT Service Desk role
- Deep expertise in supporting Microsoft 365, Exchange Online, and Azure AD
- Proficient in Microsoft Server 2012 and above, DHCP, DNS, Group Policies, Anti-Virus, and key networking principles
Salary and Benefits:
The estimated salary for this role is £32,000 per annum, negotiable based on experience. Additional benefits include profit share scheme, market-leading training courses and certifications, career progression opportunities, and flexible working options.
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