Front Desk Associate

2 days ago


Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time
About the Role

This is an exciting opportunity to join our team as a Receptionist at The Bamford Collection in Chipping Norton. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Responsibilities
  • Provide friendly and professional service to all guests, responding to inquiries and resolving issues in a timely and efficient manner.
  • Anticipate and meet the needs of our guests, going above and beyond to ensure their satisfaction.
  • Develop a thorough understanding of our systems, including PMS, ResDiary, MindBody, and Microsoft Office, to effectively manage front office operations.
  • Collaborate with other departments to ensure a cohesive and seamless service experience across the business.
  • Process payments accurately and with discretion, maintaining confidentiality when handling sensitive information.
  • Contribute to a positive and energetic work environment, promoting a culture of excellence and customer satisfaction.
  • Be flexible and adaptable, willing to take on a wide range of duties, including administrative and operational tasks.
  • Ensure all front office areas are clean and tidy, including company vehicles.
  • Be punctual and impeccably groomed for every shift.
  • Be an ambassador for The Bamford Collection, demonstrating a deep understanding of our brand and values.
Requirements
  • Exceptional communication and interpersonal skills.
  • Proactive luxury customer service experience.
  • Strong time management and organizational skills.
  • Valid UK driving license.
  • Proficiency in Microsoft Office.
Perks and Benefits
  • Discounts on products, treatments, and dining experiences from day one.
  • Volunteering days: one paid day per year to volunteer with a charity of your choice.
  • Private medical insurance through Bupa.
  • Pension scheme: contribute up to 9% of your salary, with a 4.5% company match.
  • Life assurance cover, equivalent to up to a year of your annual salary.
  • Mental health support through our Employee Assistance Programme.

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