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Customer Service Representative

3 months ago


Chipping Norton, United Kingdom Soho House & Co Full time
Customer Service Representative - £15 per hour

Benefits:
  • Weekly Pay
  • Complimentary team meal during shifts prepared by our chefs
  • Membership perks
  • 50% discount on Food & Drink, available all week
  • Special team room rates; Any Bedroom, Any House, $100 per night
  • Performance-based financial incentives (Quarterly)
  • Health Cash Plan (children can be added)
  • Dental Plan (children can be added)
  • Day off for your birthday
  • Discounts on wellness products and home goods (up to 50%)
  • Access to free counseling sessions
  • Unique food and drink training programs
  • Ongoing training for personal and professional development
  • Exclusive access to a benefits platform with numerous discounts on shopping, gym memberships, vacations, insurance, and more
About the Company:

Soho House & Co is a renowned hospitality group offering a unique blend of food, wellness, and outdoor experiences in a picturesque countryside setting. With a variety of accommodations, fitness facilities, and dining options, we provide a vibrant atmosphere for our guests.

Role Overview:

We are looking for a skilled Customer Service Representative to enhance our guest experience. In this role, you will be responsible for assisting guests with inquiries, travel arrangements, and reservations via various communication channels.

Main Responsibilities:
  • Manage reservations for additional services such as spa and dining.
  • Respond to member and guest inquiries through phone and email.
  • Handle reservations from sales teams, hotel departments, and travel agencies.
  • Understand room types, locations, and layouts.
  • Be knowledgeable about package plans, rates, and benefits.
  • Communicate reservation details and special requests to the front desk.
  • Process cancellations and modifications, relaying information to the front desk.
  • Familiarize yourself with hotel policies regarding reservations and no-shows.
  • Prepare expected arrival lists for front office use.
  • Update guest and member profiles.
  • Manage daily correspondence and respond to inquiries.
  • Maintain awareness of front office procedures.
  • Be open to additional tasks as requested by management.
Qualifications:
  • 1-2 years of experience in a busy reception environment.
  • Strong team player with excellent communication skills.
  • Punctual, reliable, and trustworthy.
  • Ability to work with a sense of urgency.
  • Positive and proactive attitude.
  • Capability to multitask in a fast-paced setting.
  • Genuine interest in food and beverage.
  • Flexible availability for various shifts, including evenings and weekends.
Working Hours:
  • Shifts vary throughout the week, including evenings and weekends.
  • Average weekly hours range from 32 to 45.