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Customer Service Representative

2 months ago

Chipping Norton, Oxfordshire, United Kingdom EssilorLuxottica Full time
About EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear.

Job Summary

We are seeking a highly skilled Optical Customer Service Consultant to join our team in Chipping Norton. As a key member of our customer service team, you will provide technical advice and product recommendations to customers, ensuring they receive the best possible solutions for their eye care needs.

Key Responsibilities
  • Provide exceptional customer service via inbound and outbound calls and emails
  • Offer technical advice and product recommendations to customers
  • Develop a strong understanding of optical industry trends and technologies
  • Work collaboratively with colleagues to achieve sales and customer satisfaction goals
Requirements
  • Optical knowledge and experience in customer service, preferably in a call centre environment
  • Excellent interpersonal and communication skills
  • Strong computer literacy, including navigating ordering systems and tools
  • High attention to detail and ability to multitask
About You
  • Interest in pursuing a career in the optical industry
  • Highly organized and able to manage multiple tasks simultaneously
  • Reliable, punctual, proactive, and enthusiastic
What We Offer

We are committed to creating a workplace where our team members feel valued, respected, and empowered. We offer a range of benefits, including equal opportunities, flexibility, and a safe and inclusive environment for all.