Technical Support Services Specialist

1 day ago


Chipping Norton, Oxfordshire, United Kingdom Vocovo Full time
Vocovo Technical Support Services

Vocovo is seeking a skilled Technical Support Services Specialist to join its team. The successful candidate will provide expert technical support to customers, ensuring seamless communication and collaboration within retail environments.

Key responsibilities include developing configurations for Vocovo solutions, conducting warranty assessments, and maintaining accurate records and logs. The ideal candidate will possess strong organizational skills, effective time management abilities, and exceptional communication skills.

Requirements:

  • Proficiency in technical software and firmware
  • Previous experience working with Linux and in a telco/telephony environment
  • Strong organizational skills and effective time management abilities
  • Exceptional communication skills, demonstrating professionalism in all interactions
  • Prior experience in technical customer engagement is essential

Responsibilities:

  • Develop configurations for Vocovo solutions to meet customer orders
  • Provide technical support to customers via phone, email, and tickets
  • Conduct warranty assessments
  • Maintain accurate records and logs as necessary

Benefits:

Vocovo offers a competitive salary range of £38,000 - £41,000 per year, plus benefits including 25 Days Holiday + Bank Holidays, Option to Buy or Sell 5 days holiday each year, and a comprehensive pension scheme.

Vocovo is an equal opportunities employer and welcomes applications from all qualified candidates. The successful candidate will be subject to a comprehensive background check and will be required to provide proof of eligibility to work in the UK.



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