Customer Service Ambassador

4 weeks ago


Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time
Customer Service Ambassador Opportunity

This is a fantastic chance to join a dynamic team as a Customer Service Ambassador. If you have a passion for delivering exceptional customer experiences, a talent for organisation, and a keen attention to detail, this could be the perfect role for you.

About the Role

This is a full-time position that requires a consistently friendly and professional approach to all guests. You will be responsible for anticipating guest needs, going above and beyond in assisting with requests, and building an in-depth knowledge of our systems, including PMS, ResDiary, MindBody, and Microsoft Office.

Responsibilities

• To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email, and face-to-face.
• To anticipate guest needs and go above and beyond in assisting with requests, being proactive in your approach to your work at all times.
• To build an in-depth knowledge in operating a range of systems, including our PMS, ResDiary, MindBody, and Microsoft Office.
• To work closely with other departments to ensure service and our guest experience is seamless across the business.
• To ensure payments are processed accurately and with confidence and discretion.
• To have a positive and energetic attitude, contributing to a pleasant working atmosphere.
• To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including administrative and operational duties.
• To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
• To be punctual and immaculately groomed for every shift.
• To be flexible in your approach to work, assisting other areas of the business as needed.
• To be an ambassador and knowledgeable about the Bamford Collection.

Skills You Will Bring

• Exceptional communication skills
• Proactive luxury customer service
• Time management
• Valid UK Driving License
• Microsoft Office

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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