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Customer Service Representative

2 months ago

Chipping Norton, Oxfordshire, United Kingdom EssilorLuxottica Full time
About EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear.

Job Summary

We are seeking a highly skilled Optical Customer Service Consultant to join our team in Chipping Norton. As a key member of our customer service team, you will be responsible for providing exceptional customer service, technical advice, and product recommendations to our customers.

Key Responsibilities
  • Provide technical advice and product recommendations to customers on different lens solutions.
  • Respond to customer inquiries via inbound and outbound calls and emails.
  • Work closely with our optical team to resolve customer issues and provide solutions.
  • Stay up-to-date with the latest optical industry trends and technologies.
Requirements
  • Optical knowledge and experience in customer service, preferably in a call centre environment.
  • Excellent interpersonal and communication skills.
  • Strong computer literacy, including navigating ordering systems and tools.
  • High attention to detail.
About You
  • Interest in pursuing a career in the optical industry.
  • Highly organized and able to manage multiple tasks simultaneously.
  • Reliable, punctual, proactive, and enthusiastic.
What We Offer

We offer a dynamic and inclusive work environment, where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.