Complaints Resolution Specialist

3 days ago


Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full time

About Solihull Community Housing

We provide homes and support services for over 10,000 customers in the Solihull Borough. Our Customer Contact Centre handles a wide range of queries, including repairs, rent accounts, housing management, and homelessness.

We are seeking a Complaints Handling Officer to join our newly formed Complaints team. As part of this team, you will handle Stage 1 complaints, supporting customers and collaborating with colleagues to resolve issues.

Responsibilities

  • Handle Stage 1 complaints
  • Support customers and collaborate with colleagues to resolve issues
  • Report to the Complaints Resolution Manager and work closely with them to identify learning from complaints

Requirements

  • Excellent customer service skills
  • Excellent letter writing skills
  • Ability to review evidence and summarise findings
  • Knowledge of the Housing Ombudsman Code
  • Focused and self-motivated to achieve demanding deadlines

Salary: £28,000 - £33,000 per annum



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