Complaints Investigator

Our Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering. We are...

Our Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering. We are...

CUSTOMER RESOLUTION OFFICER (JOB NUMBER: OPE002710) Job Title: Customer Resolution Officer Location: Solihull - hybrid Hours: Full time, Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive...

Job Title: Customer Resolution Officer Location: Solihull - hybrid Hours: Full time, Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and...

Job Title: Customer Resolutions Professional Location: Solihull (Hybrid) Hours: 8:50-5 Monday-Friday - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and...

To be responsible for the effective investigation and resolution of complaints relating to a range of Environmental Health matters including environmental crime - To inspect and survey dwellings including private rented, owner occupied, houses in multiple occupation and empty properties and to carry out relevant enforcement and licensing activities - To...

We are recruiting for an experienced **Customer Service Representative** to join our friendly team in Solihull, in a fast-paced role that truly makes a difference. **KEY RESPONSIBILITIES INCLUDE**: - Receive & process all hospital orders within daily deadlines - Follow procedures related to the receiving, checking and creation of the sales...

We are recruiting for our client who are the world leader in engineered polymer solutions based in Solihull.They are recruiting for Customer Service Coordinators to work within a high demanding and at times challenging role with a height of activity. Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is...

**Job Description**: Our client, a local authority have retained us to recruit an experienced Environmental Health Practitioner to join them on a contract basis. The role is full time 37 hours a week. The role is available immediately on an ongoing basis and offers Hybrid working with one/two days a week in the office. Experience of environmental...

SF Recruitment have recently partnered with an up and coming business that are looking for a Customer Service Advisor. You will investigate and respond to a variety of queries and questions from customers related to their products, aiming to resolve queries within the first contact where possible, and ensuring an excellent customer experience is...

Seven Resourcing is working with Solihull Metropolitan Borough Council to recruit for a Environmental Case Officer. Initial 3 month contract with the potential to go permanent but this is not 100%. **Job Purpose**: To provide effective regulatory services in the area of Environmental Health. In particular targeting environmental crime, nuisance and private...

**The Role**: Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact. This is a volume intensive, fast paced environment working to strict operational service level standards where attention to detail is a key...

Clinical Rotas Working with Site Manager (SM) to create rotas and maintain them; planning ahead (at least 4 weeks) for annual leave and study leave; finding solutions for sickness and short notice absences. Bringing to SMs attention if unable to find solutions With SM liaise with GPs, ANPs, Nurses, and other clinicians to ensure safe working at all times....

Are you passionate about delivering exceptional customer service? We are seeking a skilled Telephone Advisor to join our Customer Relations team at Paragon Bank. As a key member of our team, you will be responsible for receiving and effectively managing incoming complaint related calls.About the RoleThis is an exciting opportunity to work in a fast-paced...

Role - Customer Service Executive Location - Solihull Term - Permanent Salary - 20-25kpa Hybrid Working Overview Role Responsibilities will include - Responsible for compiling and submitting VAT (indirect) returns and where appropriate, signing clients up for the FRV scheme. Manage the process with HMRC - Accurately investigating, resolving, and...

About Us">Solihull Community Housing is a leading provider of homes and support services for over 10,000 customers in the Solihull Borough. Our Customer Contact Centre offers a high-quality service to all our customers, handling a wide range of queries including repairs, rent accounts, housing management, and homelessness.We are creating a new Complaints...

Ethero, an automotive component manufacturer, requires a Quality Assurance Specialist to oversee internal and external quality standards at multiple UK sites. This role involves:Conducting regular audits to ensure compliance with industry regulationsInvestigating customer complaints and identifying root causesCollaborating with production teams to implement...

Job ResponsibilitiesConduct product sampling and testing to ensure compliance with quality standards.Maintain a clean, safe, and organized working environment.Analyze data to support product improvements and optimize production efficiency.Built relationships with customers, technical teams, and other departments to drive business growth.Assist with...

We are recruiting on behalf of our client for a Benefits Assessor working remotely in Solihull. - A Basic DBS on the update service - GCSES in Maths and English (A*-C/4-9) or equivalent Level 2 qualifications - Recent experience of processing Housing Benefit and Council Tax Reduction claims - Experience in using databases to process benefit claims/following...

You will be responsible for overseeing the production process during your assigned shift. Ensuring that all safety protocols are adhered to, the production goals are met, and quality of the products is maintained. You will be responsible for training team leaders, monitoring the production process, and troubleshooting any issues that arise. **Duties** -...