Technical Support Specialist

1 day ago


Metropolitan Borough of Solihull, United Kingdom SOTI Inc Full time

We are seeking a highly skilled Technical Support Specialist to join our team at SOTI Inc. This is a fantastic opportunity for an out of the box thinker who appreciates the art of creating great software.

About the Role

This role involves providing telephone and email-based post-sales technical support for our software products in Turkish and English. You will work collaboratively with internal stakeholders to investigate issues reported by customers and see them through to resolution.

Key Responsibilities
  • Provide superior customer service regarding our MDM solutions, diagnose and solve application queries, and answer customer questions.
  • Work proactively to update customers by reporting progress regarding outstanding queries.
  • Investigate issues reported by customers and work collaboratively with internal stakeholders to resolve them.
Requirements
  • Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
  • Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
  • Previous knowledge with Windows 10, Windows Server 2008/2012, and other technologies (i.e. SQL / Virtual servers).
  • Knowledge of mobile computing platforms (Android, iOS, Windows Mobile, and Blackberry).
  • Able to plan, prioritize, and organize workload, consistently working within service standards and agreed objectives.
  • Outstanding verbal and written communication skills in fluent Turkish and English.

Salary: $60,000 - $80,000 per year, depending on experience.



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