Technical Support Specialist

6 months ago

Solihull, United Kingdom BNP Paribas Full time

TECHNICAL SUPPORT SPECIALIST (JOB NUMBER: SN38060223)

**Technical Vehicle Fleet Support Specialist**
**40 hours - Hybrid**

**Location: Swindon, Birmingham or Manchester**

**The Role**

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Using your technical expertise, you will also be required to authorise work requests via the 1Link system and where necessary challenge suppliers and suggest an alternative more cost effective solution. Relationships with internal customers, drivers and garages is key to your success in this role as is the ability to update systems and databases.

**What’s In It For You?**

**The Technical Vehicle Fleet Support Specialist is a pay zone level A4 - Which gives you a salary up to £29,000 plus £1,100 bonus and superb corporate benefits**

Working week is 40 hours Monday to Friday. We operate a **hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role. **We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

You will also enjoy the outstanding benefits including;
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday (plus bank holidays)
- Gym onsite (Manchester and Swindon)
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

**Who We Are Looking For**

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages.

**Key Skills Required**:

- Impressive communication (verbal & written) skills
- Qualified (ideally) motor vehicle technician
- Efficient and accurate working style
- Team player with customer focus

**About Us**

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

**Application process**

**Primary Location**: GB-ENG-Solihull

**Job Type**: Standard / Permanent

**Job**: OPERATION PROCESSING

**Education Level***: Not indicated

**Schedule**: Full-time

**Entity***: Arval

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