IT Support Specialist

5 days ago


Metropolitan Borough of Solihull, United Kingdom Temple Recruitment Full time
Job Summary

We are seeking a skilled IT Support Specialist to maintain our IT systems and networks, ensuring maximum efficiency and capacity.

This is an exciting opportunity for an energetic and ambitious individual to join our fast-paced team, where they can develop themselves further through exposure to key projects in a multinational environment.

The ideal candidate will have previous working experience in a Support or Network Administrator role, with experience in databases and patch management, knowledge of system security, and familiarity with various operating systems and platforms.

  • Main Responsibilities:
  • Install and configure software, hardware, and networks
  • Monitor system performance and troubleshoot issues
  • Assist with ensuring security and efficiency of IT infrastructure
  • Upgrade systems with new releases and models
  • Set up new accounts and workstations
  • Contribute to an internal wiki with technical documentation, manuals, and IT policies
  • Provide technical support to all employees
  • Design, plan, and execute training on the use of systems and networks
  • Install and configure hardware equipment and software programs
  • Oversee, track, and measure system and network performance
  • Diagnose & troubleshoot issues by applying Technical expertise, product knowledge, communication, and problem-solving skills
  • Execute different maintenance activities when needed
  • Work with other IT professionals to ensure upholding IT standards
  • Perform other ad-hoc projects or tasks as assigned
Requirements
  • Previous working experience in a Support or Network Administrator role
  • Experience with databases and patch management
  • Knowledge of system security
  • Familiarity with various operating systems and platforms
  • The ability to adapt to different environments and responsibilities
  • Resourcefulness and problem-solving aptitude
  • In-depth knowledge of a variety of IT systems, databases, and applications
  • Familiarity with TCP/IP protocols and LAN/WAN configuration
  • Hands-on experience with troubleshooting and repairing complex IT issues
  • Strong communication, presentation, and interpersonal skills
  • Strong attention to detail with competent vocabulary
  • BA Information Technology, Computer Science, or Industry Certification
  • Willingness to go the extra mile on certain projects when needed


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