Clinical Support Specialist

3 days ago


Metropolitan Borough of Solihull, United Kingdom Align Technology, Inc. Full time

Join a pioneering team at Align Technology, Inc., a world leader in the development of innovative dental technology.

We are seeking a highly skilled Clinical Support Specialist to provide exceptional customer support and education to our valued clients.

About this opportunity:

Your mission is to deliver outstanding clinical support and education to our customers, ensuring they have the confidence to take on new challenges. This role involves interacting with private-practicing Orthodontists and General Dentists to address case-specific issues, ClinCheck quality, and troubleshooting.

Key responsibilities include:

  • Investigating and analyzing clinical-related customer inquiries, complaints, and adverse events.
  • Reporting product safety incidents on our CRM system and providing timely support and clinical education to customers via inbound and outbound calls.
  • Hosting and executing clinical educational events as part of structured certification programs for customers.
  • Conducting field visits with customers and collaborating with our commercial team.

Requirements:

To be successful in this role, you will need a Bachelor's degree in dentistry, dental tech, dental hygiene, or a related field, as well as two years of experience in customer relations within the medical or dental industry. You must also possess excellent written and verbal communication skills in English, basic computer knowledge, and proficiency in Microsoft Office tools.

A competitive $80,000 - $110,000 per year salary reflects your critical role in delivering exceptional customer experiences and driving business growth. As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

At Align Technology, Inc., we believe in fostering a culture of diversity, inclusion, and compassion. Our commitment to equal employment opportunity ensures that all employees feel valued and empowered to contribute their best work.



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