Patient Access Coordinator
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.
Key Responsibilities:
- Greet patients and visitors with a friendly and professional demeanor.
- Communicate efficiently and professionally to all internal and external stakeholders.
- Maintain accurate and up-to-date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Respond to telephone, written, and face-to-face queries.
- Respond promptly to any patient/third-party requests.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
Requirements:
- Previous administrative experience in a client/customer-facing role.
- Excellent customer care skills.
- Accuracy and attention to detail.
- Computer literacy, including Microsoft Office – Excel.
- Excellent verbal and written communication skills.
Why London Bridge Hospital?
As a leading private healthcare provider, we offer a range of benefits and opportunities for career progression. Our team is committed to delivering exceptional care to our patients, and we are looking for like-minded individuals to join us.
Benefits:
- 25 days holiday per year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private healthcare insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season ticket loan and cycle to work scheme.
- Group life assurance from day one.
- Critical illness cover.
- Enhanced maternity and paternity pay.
- Corporate staff discount for all facilities, including maternity packages at The Portland.
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
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