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Patient Access Coordinator
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London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Guy's and St Thomas' NHS Foundation Trust. As a key member of our administrative team, you will be responsible for providing exceptional patient care and ensuring seamless communication between patients, clinicians, and administrative staff.Key...
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Patient Access Coordinator
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London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Guy's and St Thomas' NHS Foundation Trust. As a key member of our administrative team, you will be responsible for providing exceptional patient care and ensuring seamless communication between patients, clinicians, and administrative staff.Key...
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London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Guy's and St Thomas' NHS Foundation Trust. As the first point of contact for patients and service users, you will provide exceptional customer service and ensure a smooth experience for our patients.Key ResponsibilitiesManage patient bookings...
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London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our busy administrative team at Paediatric Outpatients. As the first point of contact for patients and service users, you will provide an in-depth knowledge of arranging procedures and operations for your specialty.Main ResponsibilitiesBe the first point of...
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London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our busy administrative team at Paediatric Outpatients. As the first point of contact for patients and service users, you will provide an in-depth knowledge of arranging procedures and operations for your specialty.Main ResponsibilitiesBe the first point of...
Patient Access Coordinator
2 months ago
The Patient Access Coordinator will serve as the primary point of contact for patients and service users, providing in-depth knowledge of outpatient and inpatient scheduling procedures for their specialty.
Main Responsibilities- Act as the first point of contact for all patient access queries to the Trust.
- Ensure that the vetting process is followed for all new referral letters in accordance with departmental guidelines.
- Be responsible for scheduling outpatient, elective admissions, and associated appointments according to clinical urgency and length of wait, adhering to departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure a mutually convenient date and time is agreed.
- Ensure patients are appropriately reminded of their appointments, including sending reminder letters or contacting patients by telephone up to seven days before their visit, in line with departmental protocols.
- Ensure departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face-to-face and over the telephone.
- Ensure each patient is treated as an individual and their individual needs are met, including providing appropriate support for their appointment, such as interpreting support.
The Nuclear Medicine Department is a highly specialized unit that employs 60 staff and has an annual revenue budget of £1.8m. The department provides services including thyroid clinic, general nuclear medicine, inpatient facilities, and osteoporosis screening, earning a significant amount of external income through its radio-pharmaceutical dispensary and having an international reputation for research and development.
