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Patient Access Coordinator

2 months ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Access Coordinator to join our Paediatric Outpatients team at Guy's and St Thomas' NHS Foundation Trust. As a key member of our administrative team, you will be responsible for coordinating patient access and providing excellent customer service to our patients and their families.

Key Responsibilities
  • Be the first point of contact for patients and families, providing information and support regarding appointments and procedures.
  • Coordinate patient bookings, appointments, and procedures, ensuring timely and efficient access to our services.
  • Work closely with clinical staff to ensure seamless communication and coordination of patient care.
  • Provide administrative support to the team, including data entry, report distribution, and other tasks as required.
  • Develop and maintain effective relationships with patients, families, and colleagues to ensure a positive and supportive environment.
Requirements
  • Good general education with English and Maths to GCSE standard or equivalent.
  • Relevant NVQ 3 or equivalent qualification or experience.
  • Excellent communication and organizational skills, with the ability to work independently and as part of a team.
  • Proficient IT skills, including Microsoft Word, Excel, and Outlook.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression. Our team is committed to providing excellent patient care and support, and we are looking for someone who shares our values and is passionate about delivering high-quality services.