Patient Access Coordinator
3 weeks ago
In this exciting role, you will be responsible for delivering exceptional patient experiences, ensuring seamless registration and check-in processes, and providing top-notch customer service to our patients and visitors. As a Patient Access Officer, you will be part of our dynamic Patient Access Team, working closely with the Registration/Admissions Supervisor to achieve our goal of world-class care.
Key Responsibilities:
- Meet and greet all outpatients and visitors in a warm and welcoming manner.
- Facilitate same-day and future appointment requests and referrals.
- Ensure accurate collection and verification of patient demographic and financial information.
- Assist with patient check-in where required.
- Liaise with insurance companies and third-party payers to ensure necessary authorizations are in place.
- Collect payments using our integrated payment systems.
- Manage the cash drawer and comply with cash reconciliation and other cash management processes.
- Provide cost estimates to self-pay patients.
- Promote the CCL MyChart App to enable patients to manage their healthcare information.
- Communicate effectively with other hospital departments to deliver a seamless patient journey.
Requirements:
- Relevant experience in a patient-facing environment is preferred.
- Experience with hospital computer software is a plus.
- Excellent customer service, communication, and interpersonal skills are essential.
- Ability to work effectively in a team environment and independently.
Cleveland Clinic Offers:
- 25 days annual leave plus 8 bank holidays a year.
- Auto-enrolment pension scheme with 5% employer contribution.
- Private medical insurance and dental insurance.
- Life assurance and employee assistance programme.
- Seasonal ticket loans and discounted gym facilities.
About Us:
Cleveland Clinic is a global leader in healthcare, providing clinical excellence and superior patient outcomes. We employ over 80,000 caregivers worldwide and are committed to our Patients First philosophy.
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