Patient Access Officer
3 weeks ago
Patient Access Officer Role
We are seeking a skilled Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.
Your duties will include providing a comprehensive range of administrative services to consultants and other third parties, facilitating the patient's experience by providing a 5-star and world-class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times.
Key Responsibilities:
- Greet patients and visitors with a friendly and professional demeanor for all methods of communication.
- Communicate efficiently and professionally to all internal and external stakeholders.
- Maintain accurate and up-to-date information on the hospital database during the patient journey.
- Formally pre-register or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts, including patient registration forms and self-pay agreements for each visit.
- Liaise with patients, consultants, secretaries, insurance companies, and third parties relating to authorization of ongoing treatment to ensure further financial settlements are facilitated.
- Respond to telephone, written, and face-to-face queries.
- Respond promptly to any patient/third-party requests.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
- Adhere to a flexible work pattern often at short notice.
Requirements:
- Previous administrative experience.
- Excellent customer care skills.
- Accuracy and attention to detail.
- Computer literacy, including Microsoft Office - Excel.
- Excellent verbal and written communication skills.
About Us:
London Bridge Hospital is a leading healthcare provider, committed to delivering exceptional care to our patients. We believe in creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.
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