Patient Access Officer

3 weeks ago

London, Greater London, United Kingdom Cleveland Clinic Full time

Delivering Exceptional Patient Experiences

Cleveland Clinic London is seeking a highly skilled Patient Access Officer to join our dynamic Patient Access Team. As a key member of our team, you will play a vital role in delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.

Key Responsibilities:

  • Meet and greet all outpatients and visitors to Cleveland Clinic London
  • Facilitate all in-person same day and future appointment requests and referrals
  • Ensure any outstanding patient demographic and financial information is complete at the point of check-in
  • Assist with patient check-in where this is required
  • Liaise with insurance companies and other third-party payers as required to ensure relevant authorisation is in place
  • Collect payments as required utilising Cleveland Clinic London's integrated payment systems
  • Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
  • Provide cost estimates to self-pay patients
  • Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
  • Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
  • Cross train across all areas of Patient Access

What We Offer:

  • 25 days Annual leave plus 8 days Bank holiday a year
  • Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
  • Private Medical Insurance and Private Dental Insurance
  • Life Assurance
  • Discounted gym facilities in our Admin Office Building
  • Employee Assistance Programme
  • Seasonal Ticket Loans

About Cleveland Clinic:

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

Our Mission:

Caring for life, researching for health, and educating those who serve.

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