Patient Access Coordinator
7 days ago
Job Summary:
We are seeking a highly organized and customer-focused Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering exceptional patient care and administrative support to our patients and healthcare professionals.
Key Responsibilities:
- Provide a comprehensive range of administrative services to consultants and other third parties to facilitate a seamless patient pathway.
- Facilitate the patient's experience by providing a 5-star and world-class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times.
- Communicate efficiently and professionally to all internal and external stakeholders, including patients, visitors, and healthcare professionals.
- Maintain accurate and up-to-date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Respond to telephone, written, and face-to-face queries in a timely and professional manner.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
Requirements:
- Previous administrative experience in a client/customer-facing role.
- Excellent customer care skills and ability to work in a fast-paced environment.
- Accuracy and attention to detail.
- Computer literacy, including Microsoft Office – Excel.
- Excellent verbal and written communication skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.
- A comprehensive range of flexible health, protection, and lifestyle benefits.
- Discounts with over 800 major retailers.
About Us:
London Bridge Hospital is a leading private hospital in the UK, providing exceptional patient care and innovative medical treatments. We are committed to delivering a world-class service to our patients and healthcare professionals, and we are seeking like-minded individuals to join our team.
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