Business Director
3 weeks ago
At Jo Malone London, we're seeking a highly skilled and motivated Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.
Key Responsibilities:
- Develop and implement sales and customer service strategies to achieve business targets
- Lead, coach, and develop a high-performing team of Sales Advisors
- Manage store operations, including inventory, facilities, and cash reconciliation
- Create and execute in-store events to drive sales and customer engagement
- Collaborate with the wider Jo Malone London team to achieve business objectives
Requirements:
- Proven retail management experience, preferably in beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft Office
- Proof of right to live and work in the country
About Jo Malone London:
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We're a people-first company, respecting and caring for our employees, communities, and consumers. With a global presence and a commitment to diversity and inclusion, we're the perfect place to grow your career and make a meaningful impact.
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