Business Development Director

3 weeks ago


Saint Andrews, Fife, United Kingdom Jo Malone London Full time
Join Our Team - Business Manager Hours

As a Boutique Manager at Jo Malone London, you will be responsible for leading, coaching, and developing a high-performing team to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership.


Creativity is a key aspect of our business. From hosting wedding consultations to events such as floral crowns and graffiti artists, our services and events are the talk of the town. As a Boutique Manager, your role will be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.


Key Responsibilities



  • Lead and develop a high-performing team to achieve sales, customer service, and operational targets
  • Create and execute a business plan to recruit and retain customers
  • Host events and services such as wedding consultations and flower crowns
  • Ensure the smooth running of the store and align team members with the Boutique and Brand vision

Qualifications



  • Proven retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office

About Us


Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.


What We Offer



  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Equal Opportunities Employer


Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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