Operations Director
2 weeks ago
This is an exciting opportunity to lead the commercial activities and strategic planning of the St Andrews Botanic Garden Trust. The successful candidate will be responsible for ensuring the efficiency of business operations, including admissions, hospitality, facilities hire, events, memberships, website, communications, and marketing.
The ideal candidate will have a strong background in tourism, visitor services, and business performance, with a passion for nature and the outdoors. They will be a competent leader, able to provide guidance that enhances performance in a manner which incorporates the Trust's vision and culture.
Key Responsibilities:
- Providing leadership to all departments, including Horticulture, Admissions and Events, Education, Development, Communications and Marketing, and Administration.
- Developing and implementing operational strategies to optimize efficiency and profitability.
- Recruiting, training, and developing a high-performing team of professionals in each department.
Key Performance Indicators:
- Foster a culture of exceptional visitor experience and satisfaction.
- Build and maintain strong relationships with visitors, suppliers, and other stakeholders.
- Maintain high standards of cleanliness, safety, and maintenance throughout the Botanic Garden.
Requirements:
- Minimum of 5 years of experience in the management of public-facing organisations, with at least 2 years in a leadership role.
- Proven track record of achieving financial targets and delivering exceptional guest satisfaction.
- Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
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