Order Fulfillment Specialist

2 days ago


Brentwood, Essex, United Kingdom Chase Taylor Recruitment Ltd Full time
Job Overview

We are working with a leading supplier in the UK fenestration industry, specializing in the supply and installation of high-quality windows, doors, and associated products. With a commitment to quality and exceptional customer service, they aim to deliver excellence in every order.

Salary: £28,000-£35,000 per annum

Job Description

We are seeking a Customer Service and Order Management Professional to join our team at Chase Taylor Recruitment Ltd. This role is responsible for coordinating the delivery of high-quality fenestration products to customers.

Key Responsibilities:

  1. Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies.
  2. Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders.
  3. Coordinate with production and logistics teams to ensure timely and accurate fulfillment of customer orders.
  4. Maintain thorough records of all orders, revisions, and communications.
  5. Provide excellent customer service and support throughout the order process.
  6. Assist in quality control checks to ensure product specifications are met.

Required Skills and Qualifications

To be successful as a Customer Service and Order Management Professional, you will need:

  • Proven experience in order processing within the fenestration industry (windows, doors, and/or glazing preferred).
  • Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, Business Micros or similar is a plus).
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently.
  • Strong organizational and time-management skills.

Benefits

This role offers a competitive salary and benefits package, including:

  • A salary of £28,000-£35,000 per annum.
  • An opportunity to work with a dynamic team within a respected industry leader.
  • Support for ongoing professional development.
  • A friendly, collaborative, and supportive work environment.

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