Tenants Support Specialist

6 days ago


Brentwood, Essex, United Kingdom Hilton Community Services Ltd Full time
About Us:
Hilton Community Services Ltd is a leading provider of community-based services, dedicated to delivering high-quality support to individuals and families across the UK. Our mission is to empower people to achieve their full potential and live fulfilling lives.

Role Overview:
The Tenants Support Specialist will play a vital role in championing our customer service standards and ensuring that all tenants receive individualised high-quality support. Key responsibilities include deputising for Service Managers, mentoring Team Leaders and Support Workers, and identifying shortfalls and taking corrective action to develop and maintain required standards.

Requirements:
• Excellent communication and interpersonal skills.
• Strong understanding of customer service principles and practices.
• Ability to work effectively with colleagues and stakeholders.
• High degree of flexibility and adaptability.

Salary: £38,000 - £50,000 per annum (dependent on experience)

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